Self-Assessment Questions (SAQ) 3-2
1. Which of the four directions of formal communication within the
organization do you participate in most often? Identify examples of each
type of formal communication flow in your organization.
Being the section head of the SPC
group, I think I participate in the four directions of formal communication in
equal amount.
Examples
of each type of formal communication in our organization
Downward – business updates are sent
regularly via email by the company’s President/CEO
Upward – the company has a program
called ‘Employee Suggestion Program’. It is a venue for employees to
voice their opinions on cost reduction, space maximization and the likes.
Horizontal – as a group, the SPC
section would normally meet to discuss goals and objectives for the coming fiscal
year, project updates, brainstorm on how we could improve the services we
provide to our customers and discuss problems that we have encountered and how
to solve them.
Cross-channel – after each statistics
training that we conduct, we ask each trainee to submit a project for us to
check if they really understood the topics discussed
2. What barriers or challenges have you observed or experienced in
formal communication networks? How can these challenges be addressed?
Challenge: it is very difficult to
collect training assignments/projects from the participants. Either (1)
they have forgotten about the project that they need to submit to complete the
training they had recently attended or (2) there are a lot of tasks assigned to
them that they can no longer do the project
How we addressed the challenge:
1. certificates
are given only to those who have completed the training (all certificates are
Certificate of Completion). We do not give Certificate of Attendance
anymore.
2. we created a
master list of our training participants and tagged each one of them as
‘complete’ or ‘incomplete’ whichever is applicable. Participants with
‘incomplete’ are not accepted to any other training offered
by our group.
3. to solicit help from the participants’ superior, we do not allow them to enlist their other subordinates unless the previous ones had submitted and completed the requirements of the training.
3. to solicit help from the participants’ superior, we do not allow them to enlist their other subordinates unless the previous ones had submitted and completed the requirements of the training.
You might also want to see my answers on:
Business Communications: Communication Channels - Activity 3-1
Business Communications: Communication Channels - SAQ 3-1
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