Business Communications: Communication Channels - SAQ 3-2

Self-Assessment Questions (SAQ) 3-2

1. Which of the four directions of formal communication within the organization do you participate in most often? Identify examples of each type of formal communication flow in your organization.

Being the section head of the SPC group, I think I participate in the four directions of formal communication in equal amount.

Examples of each type of formal communication in our organization

Downward – business updates are sent regularly via email by the company’s President/CEO

Upward – the company has a program called ‘Employee Suggestion Program’.  It is a venue for employees to voice their opinions on cost reduction, space maximization and the likes.

Horizontal – as a group, the SPC section would normally meet to discuss goals and objectives for the coming fiscal year, project updates, brainstorm on how we could improve the services we provide to our customers and discuss problems that we have encountered and how to solve them.

Cross-channel – after each statistics training that we conduct, we ask each trainee to submit a project for us to check if they really understood the topics discussed

2. What barriers or challenges have you observed or experienced in formal communication networks? How can these challenges be addressed?

Challenge: it is very difficult to collect training assignments/projects from the participants.  Either (1) they have forgotten about the project that they need to submit to complete the training they had recently attended or (2) there are a lot of tasks assigned to them that they can no longer do the project

How we addressed the challenge:
1.    certificates are given only to those who have completed the training (all certificates are Certificate of Completion).  We do not give Certificate of Attendance anymore.
2.    we created a master list of our training participants and tagged each one of them as ‘complete’ or ‘incomplete’ whichever is applicable.  Participants with ‘incomplete’ are not accepted to any other training offered by our group.
3.    to solicit help from the participants’ superior, we do not allow them to enlist their other subordinates unless the previous ones had submitted and completed the requirements of the training. 

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